Gaming is for enjoyment — not for pressure. Kerkya believes every player deserves a safe and healthy environment to play in. Find everything you need here about our responsible gaming policy, tools, and support.
Gaming on Kerkya is about more than winning or losing — it's an entertainment experience. But when entertainment turns into addiction, it can seriously harm your life. That's exactly why Kerkya's responsible gaming policy exists — to help every player enjoy the platform in a healthy and positive way.
Responsible gaming means knowing your limits, sticking to a budget, and asking for help when you need it. Kerkya is here to support you on that journey — not to judge you.
Gaming should always be for fun. Never treat it as a way to solve financial problems. Chasing losses by placing more bets is never the right call.
Responsible Gaming is an approach where players make conscious choices about gaming with their financial, mental, and social wellbeing in mind. It's not about restriction — it's about playing smart.
Responsible gaming at Kerkya means you decide how much time and money you spend. The platform gives you the tools you need, raises your awareness, and points you toward support when it matters.
People often don't realize when gaming has crossed into addiction. If you notice any of the signs below, it's time to take action.
Feeling the urge to bet again in order to recover lost money.
Spending more time or money on gaming than you intended.
Lying to or hiding your gaming from family or friends.
Feeling restless, irritable, or moody when you can't game.
Skipping work, studies, or family responsibilities to game.
Taking on debt or cutting essential expenses to fund gaming.
If you notice these signs, don't wait — contact Kerkya support or use Self-Exclusion. Asking for help takes courage.
Recognizing a problem is already half the battle. Getting help on Kerkya is straightforward — no complicated process involved.
Read through the self-assessment questions below and answer them honestly. Understanding your own situation is the first step.
Enable deposit limits, session timers, or a cooling-off period from your account settings.
If needed, use Self-Exclusion to temporarily close your account for anywhere from 7 days to 1 year.
Reach us anytime via Kerkya's 24/7 live chat or email. We're here to help, not to judge.
Kerkya is strictly prohibited for anyone under 18. Age verification is completed during registration and confirmed through the KYC process. We also have guidance available for parents.
If any account holder is found to be under 18, Kerkya will immediately close the account, cancel all transactions, and return all funds.
Ask yourself honestly:
If you answered "yes" to any of these, please contact our support team.
Kerkya offers a range of protective tools to help you stay aware and game responsibly.
Set a time limit for each session. Once the time is up, you'll be logged out immediately. This helps you avoid spending more time gaming than you planned.
Set a maximum amount you're comfortable spending daily, weekly, or monthly. Once you hit that limit, it cannot be exceeded.
If you feel you need to step away from gaming, close your account for anywhere from 7 days to 1 year. During this period, access to your account will not be possible.
Not ready to decide right away? Consider a cooling-off period of 24 hours to 7 days. During this time, you won't be able to access your account.
View a full record of your gaming activity — how much BDT you've spent, how long you've played, and your wins and losses. It gives you a clear, honest picture.
Our support team is available anytime for any questions or concerns. Reach us via live chat, email, or phone.
Start your gaming journey with the right limits and mindset. Kerkya is with you every step of the way.